Operating procedures in light of the COVID-19 pandemic

Dear Customers, here is an update regarding operating procedures in light of the COVID-19 pandemic. It highlights what YOU can expect from us during your move and what WE expect from you. Please call if you have any concerns.

We are currently operational. All The Right Moves is closely watching the progression of the COVID-19 virus under the direction of the Federal Government and local authorities. As confirmed by our PM on Sunday 19th July the , our business is able to continue throughout this unprecedented period of time.

PERSONAL PROTECTIVE EQUIPMENT (PPE) – As of 21st of July, all our staff members and customers will be  required to wear masks or other PPE during all stages of the move process. This is for the safety of both our staff and  customers. Please understand that it is difficult to undertake physical and labour intensive work while wearing these masks, and it may lead to staff needing breaks and working at a more moderate pace. Please contact us prior to the move if you have any issues with PPE requirements of both staff and customers.

WHAT YOU CAN EXPECT FROM US

EDUCATION – All our staff members have been educated on proper hygiene to limit the spread of the virus following the Federal governments educations resources. This includes completion of an online training course covering the latest evidence in limiting the spread.

HYGIENE AND TRUCK SAFETY – We have all necessary methods of disinfectants, such as sprays and hand sanitisers available in all of our trucks to keep our equipment safe. Our trucks are thoroughly cleaned and disinfected at the end of each day.

FIT FOR WORK – If any of our staff members are not feeling well and are presenting with the outlined symptoms of this virus, just like all other Australians, they will be not permitted to work and will be required to self-isolate for 14 days.

WHAT WE EXPECT FROM YOU

SOCIAL DISTANCING – We require all of our customers to commit to social distancing, this means no handshakes upon greeting our staff members. You will not be able to ride in the truck also as this will breach the 2m distance requirement.

NO ASSISTING – Due to current circumstances we ask that customers do not assist with the house move, please leave this to our staff members. If that means you require to be more organised for the day, please do so.

SANITISATION – Customers must disinfect all door knobs and surfaces that our team will come into contact with. You are required to open windows to allow adequate ventilation.

ARE WE SAFE AROUND YOU? – If you have recently returned from overseas and are currently self-isolating, we need to know and will not be able to move you. If you are feeling unwell, you MUST let our office know. If this is not honoured, our staff reserve the right to leave this job.

PLEASE stay informed here – https://www.dhhs.vic.gov.au/coronavirus

We are doing everything we can to get you moved safely and we expect you do everything you can to keep our staff members staff.

The health and well-being of our customers and staff members comes as our highest priority. We can get through this together.

Please take care.

All The Right Moves Team